[rt-users] Re: [rt-announce] RTFM 2.0 Beta 1 now available

[Jesse Vincent]

On Tue, Mar 11, 2003 at 08:43:35PM -0600, Kelly F. Hickel wrote:
> OK, I set this up in my now working RT setup (Thanks Harald!), I defined
> classes, and custom fields, and assigned custom fields into each class.
> I then went to extract an article from a ticket, and picked the class.
> When I got to the screen where I'm supposed to be able to assign a
> custom field to each comment in the ticket, the dropdown box only has a
> single entry ('-') in it.  If I go to RTFM configuration and look at the
> class, it has 4 different custom fields (2 freeform single, 2 freeform
> multiple), so it seems to be defined correctly.
> 
> What should I look for?
> 
> -Kelly

From the README you replied to:

> 
>  For each transaction, you can pick
> which
> TextSingle that transaction should be extracted to. From there on in,
> it's just
> regular article creation.  

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.