[rt-users] RT3 mailgate questions

[Christopher Manly]

Hi,

I've had RT2 up and running successfully for a while, and I'm working 
on a new implementation based on RT3, and I have a couple of 
questions about the new httpd-based mailgate:

1) The docs state that a user needs to be set up for the mailgate 
with permissions to create tickets, but nothing mentions how to 
configure the mailgate to use that user.  How is that done?

2) I'm using external authentication for the web UI (we have a custom 
apache module that talks to our kerberos server to handle 
authentication), but that won't work for the mailgate.  Do I just 
need to set up an alternate URL that uses apache basic authentication 
to accept mail from the mailgate, or can RT be set to fall back to 
internal authentication if the webserver doesn't authenticate?

Thanks.

-- 
Christopher Manly
Unix Systems Administrator
CIT Systems & Operations
Cornell University
706 Rhodes Hall
Ithaca, NY 14853