[rt-users] StockAnswers-like functionality for RT3.0

[David C. Troy]

OK, will do now.  I had gotten a little different impression about what 
RTFM's place in the world was, but admittedly it sounds like it's the 
general idea I was discussing.  Thanks for the quick reply.

Regards,
Dave

=====================================================================
David C. Troy   [dave at toad.net]                   410-384-2500 Sales
ToadNet - Want to go fast?                        410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net

On Sat, 15 Mar 2003, Jesse Vincent wrote:

> Your really, really want to have a look at RTFM, Best Practical's new
> Knowledge Base tool, that's currently in beta.  Right now, the only bit
> that's different from how you describe it is that RTFM lets you search
> for articles from the "Update" page, rather than just giving you a
> dropdown list, but that's easy to customize.
> 
> http://fsck.com/pub/rt/devel/rtfm-2-0-beta-2.tar.gz
> 
> 
> On Sat, Mar 15, 2003 at 12:27:42PM -0500, David C. Troy wrote:
> > 
> > All --
> > 
> > Having investigated StockAnswers for RT 2.0, I'd like to implement similar 
> > functionality for RT 3.0.
> > 
> > I have a couple of problems with the way StockAnswers was done previously:
> > 
> >  - Relies on storing answers in JavaScript
> >  - Answer templates are stored in the filesystem rather than the DB
> > 
> > I think it would be cool to have a drop down in the "Update Ticket" screen 
> > that would let you:
> > 
> >  - select a canned reply from a list of titled inquiries
> >  - refresh screen with that canned reply populated into the text box
> > 
> > The canned replies could either live in a new table, or they could be just 
> > Templates.  I'm not sure of the religious implications of that choice.
> > 
> > Anyway, this seems to me to be a simple way to get this sort of 
> > functionality without re-inventing the wheel too badly.  Thoughts?  I 
> > think this should be a standard feature in RT 3.x.  Can we make it happen?
> > 
> > Thanks,
> > Dave
> > 
> > =====================================================================
> > David C. Troy   [dave at toad.net]                   410-384-2500 Sales
> > ToadNet - Want to go fast?                        410-544-1329 FAX
> > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
> -- 
> http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
>