[rt-users] looking for escalation script

[Stuart Krivis]

--On Thursday, March 13, 2003 7:53 AM -0600 Randy Paries 
<randy.paries at unitnet.com> wrote:

> Hello,
>
> I am looking for a script that escalates by ticket age.
>
> I went on the contrib site and found under rt-addons an escalator  ,
> but it is based on due dates

The one I'm using that I got from contrib just goes through and increments 
the priority.

You could then setup a scrip action to trigger when the priority goes over 
X. (And there's EscalatePriority in contrib already...)