[rt-users] looking for escalation script

Randy Paries randy.paries at unitnet.com
Thu Mar 13 08:53:13 EST 2003


Hello,

I am looking for a script that escalates by ticket age.

I went on the contrib site and found under rt-addons an escalator  ,
but it is based on due dates

is anyone out there aware of something like this. I have been using the
rt2 for some time, but i am just now starting to
get into the customizing part.

Thanks for any help





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