[rt-users] RT 3.x problems with sending mail from web interface.

[B. Ash]

Sorry about the trouble, I figured out the problem.  The subject of the 
messages was being filtered into /dev/null by procmail.  Everything 
seems to be working well now.

Thanks again for your time.

B. Ash wrote:
> yes the user posting the reply from the ui, is also the requestor.
> 
> Jesse Vincent wrote:
> 
>> Now I'm going to ask the other question again.
>>
>> Is the person who's performing this reply via the web ui also the
>> requestor of the ticket they're replying to?
>>
>>
>> On Tue, Mar 18, 2003 at 01:58:07PM -0700, B. Ash wrote:
>>
>>> Sorry about that, here is what is listed for my one general queue:
>>>
>>> Scrips which apply to all queues
>>> On Correspond Open Tickets with template Blank
>>> On Create Autoreply To Requestors with template Autoreply
>>> On Create Notify AdminCcs with template Transaction
>>> On Correspond Notify AdminCcs with template Admin Correspondence
>>> On Correspond Notify Requestors and Ccs with template Correspondence
>>> On Correspond Notify Other Recipients with template Correspondence
>>> On Comment Notify AdminCcs as Comment with template Admin Comment
>>> On Comment Notify Other Recipients as Comment with template 
>>> Correspondence
>>> On Resolve Notify Requestors with template Resolved
>>>
>>> Current Scrips:
>>>
>>> (No scrips)
>>>
>>> Thanks for your help. :)
>>>
>>> --bash
>>>
>>> Jesse Vincent wrote:
>>>
>>>> Please send your answers to the list. And please answer both questions
>>>> in full (that means listing out your scrips). Otherwise, there's no way
>>>> people can help you out.
>>>>
>>>> On Tue, Mar 18, 2003 at 10:47:05AM -0700, B. Ash wrote:
>>>>
>>>>
>>>>> Hi,
>>>>>
>>>>> I just have the default installation and scrips.  I have not 
>>>>> modified anything.
>>>>>
>>>>> Thanks
>>>>>
>>>>> --bash
>>>>>
>>>>>
>>>>>
>>>>>>>> What Scrips have you set up for RT? are you taking into account 
>>>>>>>> the fact
>>>>>>>> that RT doesn't automatically mail the person sending the message?
>>>>
>>>>
>>>>
>>> _______________________________________________
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>>> rt-users at lists.fsck.com
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>>>
>>> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>>
>>
>>
> 
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> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm