[rt-users] RT 3.x problems with sending mail from web interface.

[B. Ash]

yes the user posting the reply from the ui, is also the requestor.

Jesse Vincent wrote:
> Now I'm going to ask the other question again.
> 
> Is the person who's performing this reply via the web ui also the
> requestor of the ticket they're replying to?
> 
> 
> On Tue, Mar 18, 2003 at 01:58:07PM -0700, B. Ash wrote:
> 
>>Sorry about that, here is what is listed for my one general queue:
>>
>>Scrips which apply to all queues
>>On Correspond Open Tickets with template Blank
>>On Create Autoreply To Requestors with template Autoreply
>>On Create Notify AdminCcs with template Transaction
>>On Correspond Notify AdminCcs with template Admin Correspondence
>>On Correspond Notify Requestors and Ccs with template Correspondence
>>On Correspond Notify Other Recipients with template Correspondence
>>On Comment Notify AdminCcs as Comment with template Admin Comment
>>On Comment Notify Other Recipients as Comment with template Correspondence
>>On Resolve Notify Requestors with template Resolved
>>
>>Current Scrips:
>>
>>(No scrips)
>>
>>Thanks for your help. :)
>>
>>--bash
>>
>>Jesse Vincent wrote:
>>
>>>Please send your answers to the list. And please answer both questions
>>>in full (that means listing out your scrips). Otherwise, there's no way
>>>people can help you out.
>>>
>>>On Tue, Mar 18, 2003 at 10:47:05AM -0700, B. Ash wrote:
>>>
>>>
>>>>Hi,
>>>>
>>>>I just have the default installation and scrips.  I have not modified 
>>>>anything.
>>>>
>>>>Thanks
>>>>
>>>>--bash
>>>>
>>>>
>>>>
>>>>>>>What Scrips have you set up for RT? are you taking into account the 
>>>>>>>fact
>>>>>>>that RT doesn't automatically mail the person sending the message?
>>>
>>>
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>>
>>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
>