[rt-users] Old browsers and RT3rc3

[Jesse Vincent]

On Mon, Mar 24, 2003 at 04:43:19PM +1100, Stewart James wrote:
> 
> Hi All,
> 
> Just wondering if RT is going to continue being usable by all browsers.
> 
> I was just showing someone RT3 who uses Netscape 4 (most of our clients
> are still using Netscape 4) and found it was not working so well in
> Netscape 4.
> 
> I haev so far discovered the following when following the link to a
> ticket from the create email (/Ticket/Display.html?id#).
> 
> * after login I got an error because for some reason the URL was reduced
> to "/Ticket"

I'd bet quite strongly that that's a configuration error, not a bug in RT.

> Sorry to sound like a winger here, but I thought one of the better things
> about RT was that it worked with older browsers.

Older no, widely used, yes.

Netscape 4 is one of the most horribly broken pieces of crap out there,
with regard to Cascading Style Sheets. It would be one thing if it just
didn't support them, but no. It supports them _wrong_.  When building
RT3, we had a choice between having our UI work well in a wide variety
of current browsers (including Mozilla, Netscape 6, IE5 and 6, lynx and w3m) 
or having it work well in Netscape 4.  If you need support for netscape
4, Best Practical can of course build you a custom frontend designed for
Netscape 4.


-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.