[rt-users] What have I broken?

[Jonathan Stoneman]

Hi All,

We have recently started using RT and are running version 2.0.15.  RT has 
stopped sending out messages when correspondence is added via the web 
interface.  Mail sent to the queue address with the ticket number in the 
subject is added to the ticket as correspondence and messages are sent out.

We have enabled all default OnCorrespond scripts in an attempt to get 
messages sent, but without affect.  The scrips enabled are...

  NotifyAdminCcs with template Correspondence
  NotifyRequestAndCcs with template Correspondence
  NotifyOwner with template Correspondence
  NotifyRequestors with template Correspondence
  NotifyAllWatchers with template Correspondence
  NotifyOtherRecipients with template Correspondence

Does anyone have any ideas why RT is failing to send out messages when 
correspondence  is added via the web interface or alternatively where I should 
be looking to find out why it is behaving this way?

With thanks,

JOn.

--
Jonathan Stoneman - Programmer - Frontier Internet Services Limited 
Tel: 02920 820045 Fax: 02920 820038 http://www.frontier.net.uk
All statements made are subject to Frontier's Terms and Conditions 
of Business which are available upon request.