[rt-users] Automatically making Cc's ->BCc's on ticket creation

[Mike Patterson]

I have setup RT 2.0.15 to automatically parse new messages to add CC's 
to the CC list for the ticket's life by modifying the 
/path-to-rt/etc/config.pm file:
$ParseNewMessageForTicketCcs = "true";

This is working great except for one thing.  When people reply-all to 
the email they receive, the Cc's get 2 copies (one direct from their 
mail and one sent by RT).

I would like them only to get one copy total.

So I'm asking for advice to either:
1) if the reply to a ticket already includes a CC listed, don't have RT 
also CC the same email.

2) Add Cc's as BCc's for the life of the ticket.  (Similar to my 
admin-cc watchers who get email, but aren't listed as a CC on the email 
that goes out).

Any ideas