[rt-users] RT 3 in french

[THAUVIN Blaise (Dir. Informatique)]

HI, 

RT3 works perfectly in French and many other non ASCII languages if and only
if you use perl 5.8.0. I've done extensive testing on it in a French
environment.

Accented caracters where not processed correctly in RT2. In fact, they were
not processed at all. The result would only depend on the 8bit compliancy of
your all processing chain (mailer, MTA, RT, Perl, Apache default settings,
browser default settings....). For example, on my system, messages where OK,
but subjects got distorted, this was due I think to sendmail.

With RT3 and a real "processing" of extented caracter sets, the entire chain
knows what it is doing. For example, if you send a message from Czeck
Republic with slavic accents, it will render properly on your French system,
even though your usual code page does not include those caracters. This is
the consequence of using the unicode (utf-8)caracter set, which is a one or
two byte set (one byte for the first 128 ASCII, two for the rest) in all
internal representations. This set contains almost all alphabetical caracter
sets (latin, cyrilic, hebraic...) plus some non alphabetic (ideograms,
phonetics) for which I am not at all a specialist (simplified Chinese,
korean, japanese....)

Blaise

-----Message d'origine-----
De : David Chabot [mailto:dchabot at activis.ca]
Envoyé : vendredi 28 mars 2003 01:52
À : rt-users at lists.fsck.com
Objet : [rt-users] RT 3 in french


Hello,

    I recently installed RT 3.0.0 and the install went fine. However since
our clients speak french, their messages get distorted (they contain
accentuated characters) because RT 3.0 does not support well non-english
language with Perl 5.6.1.

Before upgrading to Perl 5.8.0 I would like to know if someone has tried it
and if it has changed anything for non-english support.

Also, I would like to understand why the accentuated characters where
processed correctly in RT 2.0.15 and now they are not.

Thank you

	David Chabot
	dchabot at aztus.com
	www.aztus.com


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