[rt-users] RT2 - OnOwnerChange doesn't work for taking, only assigning.

[Scott A. McIntyre]

>
> You probably need OnTicketPickup as well. I have:
>
> OnOwnerChange OpenTicket with template Blank
> OnTicketPickup OpenTicket with template Blank
>
> I can't remember where I downloaded it from. :(
>
> -rw-r--r--    1 root     root         9211 Jan  4 06:49 
> TicketPickup.tar.gz
>

Thanks, I found it at:

http://www.fifthvision.net/open/bin/view/RT2/TicketPickup

Scott