[rt-users] ticket attachment link not working - path not crea ted

[Ward, Chris]

nope its a stock apache config.. I had installed rt 2.0.15 and had the same
problem so I commented out the items in httpd.conf and installed rt3 and
added the items to the config for it. I had to make and install a couple of
the perl dependancies becuase the make check failed during the
"sbin/rt-test-dependencies --install" stuff but I didnt note which ones I
had to install manually.. is there a couple of the perl dependancies that I
should go double check with regard to attachments.. what causes apache to
send a request to the /ticket/attachment/x/y/attachment to RT and which item
is called in its place? I'm actually getting a 403 error.. the directories
are set as:

drwxr-sr-x    4 root     bin          4096 Mar 24 08:38 Ticket
and in the Ticket dir...
drwxrwxrwx    3 root     bin          4096 Mar 27 17:29 Attachment

I chmod'd the Atachment dir to 777 to see if that would help.. I'm running
apache as nobody, nobody. I poked around the database and it appears that
the attachments made it in there.. any ideas or suggestions?

Thanks,
Chris.

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Saturday, March 29, 2003 3:27 PM
To: Sebastian Flothow
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] ticket attachment link not working - path not
created


Let me guess. you're using a FileMatch directive in your httpd.conf.
Which means that apache doesn't know to hand off that request to RT.


On Sat, Mar 29, 2003 at 08:43:48PM +0100, Sebastian Flothow wrote:
> >For example I see I should have a
> >rt.site.com/Ticket/Attachemnt/9/27/filename.txt file per the link in the
> >ticket but when I click on the link I get a forbidden error..
> 
> Probably something strange in your Apache config, have a look at access 
> permissions. Is your RT instance a VHost inheriting something from the 
> global config?
> 
> 
> >I get the feeling that it should
> >be saving the attachment in the database so I'm not sure why I'm 
> >getting a
> >hard file system path in the first place..
> 
> Yes, attachments are stored in the DB, so you should check directly in 
> the DB whether they get stored.
> The attachment URLs are just made up to look like there was an actual 
> file, so that browsers will suggest the original file name when 
> saving/downloading.
> 
> 
> 
> Sebastian
> 
> --
> Sebastian Flothow
> sebastian at flothow.de
> #include <stddisclaimer.h>
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm