[rt-users] ticket attachment link not working - path not created

[Jesse Vincent]

Let me guess. you're using a FileMatch directive in your httpd.conf.
Which means that apache doesn't know to hand off that request to RT.


On Sat, Mar 29, 2003 at 08:43:48PM +0100, Sebastian Flothow wrote:
> >For example I see I should have a
> >rt.site.com/Ticket/Attachemnt/9/27/filename.txt file per the link in the
> >ticket but when I click on the link I get a forbidden error..
> 
> Probably something strange in your Apache config, have a look at access 
> permissions. Is your RT instance a VHost inheriting something from the 
> global config?
> 
> 
> >I get the feeling that it should
> >be saving the attachment in the database so I'm not sure why I'm 
> >getting a
> >hard file system path in the first place..
> 
> Yes, attachments are stored in the DB, so you should check directly in 
> the DB whether they get stored.
> The attachment URLs are just made up to look like there was an actual 
> file, so that browsers will suggest the original file name when 
> saving/downloading.
> 
> 
> 
> Sebastian
> 
> --
> Sebastian Flothow
> sebastian at flothow.de
> #include <stddisclaimer.h>
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.