[rt-users] Keywords to Custom Fields

[Blair Zajac]

In my RT2 setup, I had hierarchical keywords, such as

Central Processing Unit
        Alpha
        AMD
                Athlon
        Intel
                i386
                i486
                i586
                i686
                ia64
                StrongARM
        Mips
        No Architecture
        Not Applicable
	...


It appears that in RT3 that the Custom Fields are flat judging by
the UI to enter values, so I'd have to do something like this:

Central Processing Unit
        Alpha
        AMD - Athlon
        Intel - i386
        Intel - i486
        Intel - i586
        Intel - i686
        Intel - ia64
        Intel - StrongARM
        Mips
        No Architecture
        Not Applicable
	...

Is this accurate?

Also, in this email thread

http://lists.fsck.com/pipermail/rt-devel/2002-November/002721.html

there's the statement that Custom Field are more flexible than Keywords,
but there's nothing stating how and why.  Could we find out how they are
better?

Best,
Blair

-- 
Blair Zajac <blair at orcaware.com>
Plots of your system's performance - http://www.orcaware.com/orca/