[rt-users] rt-mailgate problem

[Mike Hulsman]

Hi, i have problems with the rt-mailgate problem
Running RedHat9, tried with rt-3.0.1 and rt-3.0.2pre6, DBIx-SearchBuilder-0.80 and 0.81
Apache 2.0.40 with mod_perl-1.99
RT is running fine with the web-interface but get the following error when i try to use the
rt-mailgate the error is the same when i use the aliases with postfix and commandline when i pipe
an email to the rt-mailgate


cat /tmp/1 |/usr/local/rt/bin/rt-mailgate --queue ITems --action correspond --url http://rt.support.items.nl/
RT server error.

The RT server which handled your email did not behave as expected. It
said:

%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse at bestpractical.com>
%#
%# (Except where explictly superceded by other copyright notices)
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<%ARGS>
$message
$queue => 1
$action => "correspond"
$ticket => undef
</%ARGS>
<%init>
use RT::Interface::Email;
my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( %ARGS);
</%init>
<%flags>
inherit => undef # inhibit UTF8 conversion done in /autohandler
</%flags>
%    if ($status) {
ok
%        if ( $Ticket->Id ) {
Ticket: <% $Ticket->Id %>
Queue: <% $Ticket->QueueObj->Name %>
Owner: <% $Ticket->OwnerObj->Name %>
Status: <% $Ticket->Status %>
Subject: <% $Ticket->Subject %>
Requestor: <% $Ticket->Requestors->MemberEmailAddressesAsString %>
%        }
% }   else {
not ok - <%$error%>
% }

-- 
- Mike

I am not now, nor have I ever been, a member of the demigodic party.
		-- Dennis Ritchie