[rt-users] Mail from a User Not In Database fails

[Jesse Vincent]

Have you read the manual from http://bestpractical.com/rt/docs.html?

You need to grant unprivileged users some rights to let them create
tickets.


On Tue, May 06, 2003 at 02:14:55PM +0100, Andrew Sammut wrote:
>  
> 
> Hi all,
> 
>  
> 
> I have a fresh installation of RT3, and I seem to be having an oddity
> with the creation of tickets by non-registered users. Now, I've trawled
> through RT_Config.pm and have found SenderMustExistInDatabase, which is
> false (undef) by default. Unfortunately, this doesn't seem to matter
> whether I've defined it or not.
> 
>  
> 
> System logs report the following error.
> 
>  
> 
> May  6 14:00:50 dropbear RT: RT could not load a valid user, and RT's
> configuration does not allow for the creation of a new user for your
> email. (/var/www/webrt/lib/RT/Interface/Email.pm:483)
> 
>  
> 
> I added a bit of debug information into the error returned by Email.pm
> and that tells me that $CurrentUser is null.
> 
>  
> 
> Can anyone offer any assistance at all?
> 
>  
> 
> I am running RT 3.0.1 on Redhat Linux 8.0 (apache + fastcgi and perl
> 5.8).
> 
>  
> 
> Cheerio,
> 
> Andrew
> 
>  
> 

-- 
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