[rt-users] mailgate and EX_TEMPFAIL

[Christian Gilmore]

I've trolled through the last two months of the mailing lists and found 
plenty on this topic but none that alleviated my problem. All mail to RT 
via e-mail is failing with this condition. Installed software:

rt-3.0.2pre4
ESMTP Sendmail 8.11.6/8.11.6
mysql  Ver 12.18 Distrib 4.0.12, for pc-linux (i686)
apache-1.3.26
mod_perl-1.27
linux-2.2.22-7.0.3smp

Here are the mail-related configuration directives from RT_SiteConfig.pm:

Set($MailCommand , 'sendmail');
Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m");
Set($SendmailPath , "/usr/sbin/sendmail");
Set($UseFriendlyToLine , 0);
Set($SenderMustExistInExternalDatabase , 1);

I have altered /opt/rt3/lib/RT/EmailParser.pm by inserting the same code 
from RT2 (modulo the altered input argument object) for the 
LookupExternalUserInfo method (which is what is found from me in the rt2 
contrib tree). Otherwise, I have made no modifications to RT. The 
following two files were resting in /var/spool/mqueue after the failed 
transaction.

This is a multipart message in MIME format.
--=_alternative 00606D7286256D1E_=
Content-Type: text/plain; charset="us-ascii"

testing

Thanks,
Christian

----------------------
Christian Gilmore
Technology Leader
GeT Support Application Development
IBM Software Group

--=_alternative 00606D7286256D1E_=
Content-Type: text/html; charset="us-ascii"


<br><font size=2 face="sans-serif">testing<br>
<br>
Thanks,<br>
Christian<br>
<br>
----------------------<br>
Christian Gilmore<br>
Technology Leader<br>
GeT Support Application Development<br>
IBM Software Group<br>
</font>
--=_alternative 00606D7286256D1E_=--



V4
T1052242533
K1052242533
N1
P30624
I8/7/226486
MDeferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
Fb
$_westrelay02.boulder.ibm.com [9.17.195.11]
$rESMTP
$swestrelay02.boulder.ibm.com
${daemon_flags}
${if_addr}146.84.104.70
S<cag at us.ibm.com>
Cwebreq:8:0:<webreq at norad1.tivoli.com>
RPFDA:"|/opt/rt3/bin/rt-mailgate --debug --queue webreq --action 
correspond --url http://norad1.tivoli.com/rt"
H?P?Return-Path: <?g>
H??Received: from westrelay02.boulder.ibm.com (westrelay02.boulder.ibm.com 
[9.17.195.11])
        by norad1.tivoli.com (8.11.6/8.11.6) with ESMTP id h46HZWr28476
        for <webreq at norad1.tivoli.com>; Tue, 6 May 2003 12:35:33 -0500
H??Received: from d03nm119.boulder.ibm.com (d03av02.boulder.ibm.com 
[9.17.193.82])
        by westrelay02.boulder.ibm.com (8.12.9/NCO/VER6.5) with ESMTP id 
h46HZWfP047472
        for <webreq at norad1.tivoli.com>; Tue, 6 May 2003 11:35:32 -0600
H??To: webreq at norad1.tivoli.com
H??MIME-Version: 1.0
H??Subject: Test
H??X-Mailer: Lotus Notes Release 5.0.11   July 24, 2002
H??From: Christian Gilmore <cag at us.ibm.com>
H??Message-ID: 
<OF12782C46.40491FF8-ON86256D1E.00606792-86256D1E.00606DEB at us.ibm.com>
H??Date: Tue, 6 May 2003 12:35:31 -0500
H??X-MIMETrack: Serialize by Router on D03NM119/03/M/IBM(Release 6.0.1 
[IBM]|April 17, 2003) at
 05/06/2003 11:35:32,
        Serialize complete at 05/06/2003 11:35:32
H??Content-Type: multipart/alternative; boundary="=_alternative 
00606D7286256D1E_="
.

Also, the /var/log/maillog shows the following two lines:

May  6 12:35:33 norad1 sendmail[28476]: h46HZWr28476: 
from=<cag at us.ibm.com>, size=1351, class=0, nrcpts=1, 
msgid=<OF12782C46.40491FF8-ON86256D1E.00606792-86256D1E.00606DEB at us.ibm.com>, 
proto=ESMTP, daemon=MTA, relay=westrelay02.boulder.ibm.com [9.17.195.11]
May  6 12:35:33 norad1 sendmail[28477]: h46HZWr28476: 
to="|/opt/rt3/bin/rt-mailgate --debug --queue webreq --action correspond 
--url http://norad1.tivoli.com/rt", ctladdr=<webreq at norad1.tivoli.com> 
(8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30624, dsn=4.0.0, 
stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

No mail ever gets returned to the user. Transactions via the web interface 
are successful and generate appropriate outbound e-mail messages.

Thanks,
Christian

----------------------
Christian Gilmore
Technology Leader
GeT Support Application Development
IBM Software Group
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