[rt-users] Non-user ticket creation and tracking

[shimi]

Re 1:

just create a form with php or something that will mail the contents of 
the forum to your rt-mailgate alias, with the "sender address" mentioned 
in another field in the form, and violla! no?

Re 2:

that I don't know :)

On Fri, 9 May 2003, Simo Melenius wrote:

> 
> I installed Request Tracker 2 this morning as I'm evaluating request 
> tracker/helpdesk applications for my employer. I didn't find a 
> FAQ-answer for this - only some vague references - so I'm asking here:
> 
> 1)
> The RT application should accept requests from any employee or customer 
> without having to have a user account for him in the database. I believe 
> the email ticket creation does this, but is there a webpage interface, 
> where you could type your email address + your question, and click a 
> button to send it?
> 
> 2)
> The non-users should be able to track the status of their request on the 
> web. This works for users but in order to get to the ticket view, you'll 
> have to have a login name and a password.
> 
> 
> ***
> 
> If the answers are somewhere in the documentation, I'm sorry I wasted 
> your bandwidth :) If the solution requires a bit of Perl hacking, our 
> shop can do that if it can be done in reasonable time. How have other 
> people solved these situations? As for other than this, RT looks very 
> promising.
> 
> 
> br,
> 

-- 

  Best regards,
     Shimi


----

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