[rt-users] Certain Tickets entered via email coming up blank?

[Michael 'Moose' Dinn]

I'm running rt-3.0.1, just having upgraded from 2.x. And I think this is the
very first major problem I've run into. (yes, I love RT :-)

Certain emails into RT generate blank tickets - no subject, no requestor,
etc.

I'm seeing this problem under Slackware Linux, Perl 5.8, mod_perl 1.27,
Apache 1.x and under the same software environment on Solaris 2.7.

/home/rt3/bin/rt-mailgate --queue general --debug --action correspond --url http://localhost:81/ </tmp/message
Connecting to http://localhost:81//REST/1.0/NoAuth/mail-gateway at /home/rt3/bin/rt-mailgate line 407, <> chunk 1.
ok
Ticket: 16525
Queue: general
Owner: Nobody
Status: new
Subject:
Requestor:


Is anyone else seeing this problem?


Using strace under Linux, it looks like the problem is with how RT parses
the message on the back end, and not with rt-mailgate:

13334 read(4, "HTTP/1.1 200 OK\r\nDate: Sat, 10 May 2003 13:00:10
GMT\r\nServer: Apache/1.3.27 (Unix) mod_perl/1.27\r\n
Set-Cookie: RT_SID=82e6b03cccb33c72889d6c08e9a61721; path=/\r\nConnection:
close\r\nTransfer-Encoding: chunked\r\nContent-Type: text/html;
charset=utf-8\r\n\r\n50 \r\nok\nTicket: 16523\nQueue: general\nOwner:
Nobody\nStatus: new\nSubject:
 \nRequestor: \n\r\n", 1024) = 335

Any suggestions? I can provide a message that causes the problem if that
helps.


-- 
 Michael 'Moose' Dinn, Twisted Pair Network Consulting Incorporated
 dinn at twistedpair.ca // 902 423 4700 (voice) // 902 423 8407 (fax)

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