[rt-users] User Manual Query

[Dan Fairs]

Hi,

I appear to be spamming the list today ;)

Page 27 of the manual discusses the difference between Replying and 
Commenting, and it says that Replies are visible to the requestor, but not 
comments. It then kind of implies that Replies will get emailed to those 
interested, as it starts talking about emails; and indeed, RT says 
'correspondence sent' when you submit a reply. Is that the case? (My 
installation doesn't, so I need to look into why it's not happening!) Or do 
I need to delve into the scrips?

Incidentally, I know RT is GPL; what about the associated docs, like the 
manual? Is there a procedure for submitting 'patches' to the documentation? 
(I've got a little more to learn about the system before I start doing 
that, though ;)

Many thanks,
Dan


--
d.fairs at cogtest.com
Daniel Fairs