[rt-users] Automatically Open Tickets??

[Binand Sethumadhavan]

On Thu, May 15, 2003 at 10:05:43AM -0700, Stevo wrote:
> 
>    When  I  email  a  ticket  request  in  to  RT3  it  comes up as a New
>    ticket and not an Open ticket.  Is there a way to make the ticket open
>    automatically  without  the  admin  having  to  click  Open  after  it
>    arrives??

I have

OnTicketPickup OpenTicket with template Blank

You might want to try that with OnCreate.

A related question: Does anyone know of a scrip that assigns the ticket to the
first person who replies to it?

Binand