[rt-users] RT3: Couldn't create a ticket- Internal error message

[Larry Rosenman]

--On Wednesday, May 28, 2003 17:31:58 -0400 Sophie Rockhsar 
<sophia at aps.org> wrote:

>  Hi,
>
> I have migrated the RT2 data into the newly installed RT3 ( 3.0.2 running
> on  PostgreSql 7.3.2 ), and everything looked fine until I attempted to
> create a  ticket. At 'Create', I got the error message 'Could not create
> ticket due to  internal error'. The Apache error log has the following:
>
> Couldn't create a ticket (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:483)
>
> Any help would be appreciated... I noticed this problem had been posted
> before, didn't see any responses though.
>
you need to do setval() on the sequences for users, tickets, and 
transactions.


> Thanks!
> Sophie
>
>
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>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>



-- 
Larry Rosenman                     http://www.lerctr.org/~ler
Phone: +1 972-414-9812                 E-Mail: ler at lerctr.org
US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749