[rt-users] can't change user email addr in 2.0.14?

Christopher Kolar ckolar at imsa.edu
Fri May 30 12:24:12 EDT 2003


Hello.  A member of our team recently took a job in another town.  He is 
still working for us as a consultant and needs access to the system, but he 
has a new email address.  When I go to Configure::User and pull up his 
screen I have been able to modify various fields, but when I try to update 
the email address field I get the message

         EmailAddress: Illegal value for EmailAddress

and the address remains unchanged.  I know that there are plenty of tickets 
in the system that have him as requester/owner, and I may have put his 
email address in as a CC on few items without assigning his account.  Is 
there any magic that I need to do in order to get the user profile updated 
with the new address, or am I missing something fundamental about how user 
accounts and addresses work?

Thanks in advance,

--chris




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Christopher G. Kolar
    Coordinator of Information and Technology Integration
    Illinois Mathematics and Science Academy
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ID: 0xC6492C72
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