[rt-users] converting from gnats to RT3

[Jesse Vincent]

On Wed, Nov 05, 2003 at 11:18:37PM +0100, Palle Girgensohn wrote:
> Thanks, interesting approach. :)
> 
> About the Unicode conversion, since I use PostgreSQL, all I need to do is 
> tell Postgresql "set client_encoding = 'LATIN1'"  and I can insert 
> iso8859-1 characters into a unicode database; they will be converted 
> on-the-fly. Only, I cannot find a way to tell anything to postgresql 
> directly :)

Be very careful with that approach. If you've got unicode dat a in the
database that has a MIME header that says it's latin1, I expect you're
going to hurt yourself.
	Jesse
> 
> Palle
> 
> 
> --On onsdag, november 05, 2003 20.42.54 +0300 "Ruslan U. Zakirov" 
> <cubic at acronis.ru> wrote:
> 
> >Palle Girgensohn wrote:
> >>Hi!
> >>
> >>I want to migrate my GNATS database into RT. I'm just now looking at the
> >>import-gnats script from the cvs module rt-addons. It is old, written
> >>for RT2 and just does not work. I've been doing a bit of rewriting, but
> >>it seems the script does not do basic stuff like creating the
> >>responsible users before importing, or convert to Unicode before
> >>inserting into database. Does anyone have an updated script for this
> >>task, one that works?
> >>
> >>If not, I need a hint: Can I tell RT that my strings are ISO-8859-1 when
> >>I use $Ticket->Import()
> >You can try next trick:
> >1) Convert GNATS to rt2 with that script
> >2) Convert rt2 to rt3
> >:)
> >
> >If you want write GNATS to rt3 import tool then my suggestions are:
> >1) rt2-to-rt3 have two parts rt2-to-filedump and filedump-to-rt3 so you
> >have to write GNATS-to-rt3_filedump only. 2) rt2 don't have utf support
> >so rt2-to-filedump do all crossencoding convertions.
> >
> >I hope this would help.
> >	Good luck. Ruslan.
> >
> >>
> >>Thanks
> >>Palle
> >>
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> >>
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> >
> >
> 
> 
> 
> 
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