[rt-users] What is the right 'TakeTicket'

Matthias Juchem lists at konfido.de
Mon Nov 17 06:55:52 EST 2003


Hi.

On Monday 17 November 2003 12:38, Ruslan U. Zakirov wrote:
> TakeTicket right is minimum requirment to change Owner of ticket now
> owned by nobody. Look in code below.

Oh, sorry, you are right. I have had the global right TakeTicket and did not 
notice.

Besides, the "Take" link is display if you have OwnTicket for that queue, 
whether you have TakeTicket or not. Of course, trying to take the ticket if 
you have OwnTicket but not TakeTicket fails.

So TakeTicket/StealTicket describes only the way you get the ticket by and you 
always have to have OwnTicket, ok?

Best regards,
 Matthias



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