[rt-users] Problems with attachments

[Maxime Henrion]

Oops, I sent the previous e-mail in HTML, being at work and being forced to
use Outlook Express.  My sincere apologies for that.  Below is the message I
sent in text format.

----- Original Message ----- 
From: Maxime Henrion
To: rt-users at lists.fsck.com
Sent: Wednesday, November 19, 2003 5:36 PM
Subject: [rt-users] Problems with attachments


    Hello all,


I'm having some problems with attachments and Request Tracker 3.0.6 when one
sends an e-mail to the RT address with Lotus Notes and an attachment.  In
that case, the attachment is lost, as well as the body of the e-mail (which
is obviously even more annoying).  The ticket that gets opened only retains
the subject of the e-mail as well as the Date, To, >From and Cc headers -
and all the others if I tell RT to display them.  The raw e-mail looks like
this :

[SMTP headers...  Those look sane.]

[Body of the e-mail]

(See attached file: foo.jpg)

(UUEncoded file named: foo.jpg follows)
(Its format is: JPEG File Interchange )

begin 644 foo.jpg
[The uuencoded block]
end

So the uuencoded attachment is just put as is in the mail by Lotus (no idea
if that's the problem).

Sending the same e-mail with various other mail clients works ok, so it's
not a problem with the size of the attachment (and besides, both the
$TruncateLongAttachments and the $DropLongAttachments variables are set to
undef).

Looking at the Attachments table of the rt3 database, it seems the
attachment is properly recorded in the database as I can see the uuencoded
data.

RT didn't mail anything to the admin address, and it didn't log anything
either.

Did anyone experience anything similar to this problem ?  I couldn't find
anything related to this in the bugs database so I thought I'd drop a mail
here and report it as bug once I'm sure I didn't do anything stupid.

Cheers,
Maxime



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