[rt-users] Problems with attachments

[Maxime Henrion]

    Hello all,


I'm having some problems with attachments and Request Tracker 3.0.6 when one sends an e-mail to the RT address with Lotus Notes and an attachment.  In that case, the attachment is lost, as well as the body of the e-mail (which is obviously even more annoying).  The ticket that gets opened only retains the subject of the e-mail as well as the Date, To, From and Cc headers - and all the others if I tell RT to display them.  The raw e-mail looks like this :

[SMTP headers...  Those look sane.]

[Body of the e-mail]

(See attached file: foo.jpg)

(UUEncoded file named: foo.jpg follows)
(Its format is: JPEG File Interchange )

begin 644 foo.jpg
[The uuencoded block]
end

So the uuencoded attachment is just put as is in the mail by Lotus (no idea if that's the problem).

Sending the same e-mail with various other mail clients works ok, so it's not a problem with the size of the attachment (and besides, both the $TruncateLongAttachments and the $DropLongAttachments variables are set to undef).

Looking at the Attachments table of the rt3 database, it seems the attachment is properly recorded in the database as I can see the uuencoded data.

RT didn't mail anything to the admin address, and it didn't log anything either.

Did anyone experience anything similar to this problem ?  I couldn't find anything related to this in the bugs database so I thought I'd drop a mail here and report it as bug once I'm sure I didn't do anything stupid.

Cheers,
Maxime
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20031119/6537732e/attachment.htm>