[rt-users] problem with mail-gate and postfix.

[Ling Hwa Hing]

Hi Everyone,
I using RT 3.0.6 on perl 5.8.0, apache 1.27 and postfix.
i configured as what has been told in INSTALL file. while i try to reply a 
message to RT, the postfix cant recognize the rt as a virtual user.
Below is the error message from the postfix.

Nov 21 13:52:24 rt postfix/local[3616]: 42305C00C: to=<rt at mycompany.com>, 
relay=local, delay=179397, status=deferred (SOFT BOUNCE - unknown user: "rt")

my configuration for virtual and alias
rt-comment      rt-comment
rtir            rtir
rt              rt


rt:             	"|/opt/rt3/bin/rt-mailgate --queue general --action 
correspond --url http:rt.mycompany.com/"
rt-comment:     "|/opt/rt3/bin/rt-mailgate --queue general --action comment 
--url http://rt.mycompany.com/"
rtir:          	 "|/opt/rt3/bin/rt-mailgate --queue 'Incident Reports' 
--action correspond --url http://rt.mycompany.com/"


any idea why ?
Please help, thanks.
Regards,
hwahing