[rt-users] Permission issue with Request Tracker

[Matthew Kasa]

I have successfully installed Request tracker but when
I go to the RT site I get the following message.

error:   mkdir /opt/rt3/var/mason_data/obj: Permission
denied at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm
line 102
context: 
... 
187:  # whether they should generate a full stack
trace (confess() and cluck())
188:  # or simply report the caller's package (croak()
and carp()), respectively.
189:  # confess() and croak() die, carp() and cluck()
warn.
190: 
191:  sub croak { die shortmess @_ }
192:  sub confess { die longmess @_ }
193:  sub carp { warn shortmess @_ }
194:  sub cluck { warn longmess @_ }
195: 
... 
code stack:  /usr/lib/perl5/5.8.0/Carp.pm:191
g /usr/lib/perl5/5.8.0/File/Path.pm:150
g /usr/lib/perl5/5.8.0/File/Path.pm:143
g
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm:102
g
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:308
g
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:198
g
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166
g
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60
g
/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265
g
/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343
g
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:213
g
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:863
g
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789
g /opt/rt3/bin/webmux.pl:134
g /dev/null:0
g

I have searched and found this question asked several
other times on the mailing list but none seem to have
any answers that work. Does anybody know how to get
around this error? Thanks in advance. 

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