[rt-users] Problems with attachments and Lotus Notes

[Maxime Henrion]

    Hello all,


I'm having some problems with attachments and Request Tracker 3.0.6.  When
one sends an e-mail to the RT address with Lotus Notes and an attachment,
the attachment is lost, as well as the body of the e-mail (which is
obviously even more annoying).  The ticket that gets opened only retains the
subject of the e-mail as well as the headers.  The raw e-mail looks like
this :

[SMTP headers...  Those look sane.]

[Body of the e-mail]

(See attached file: foo.jpg)

(UUEncoded file named: foo.jpg follows)
(Its format is: JPEG File Interchange )

begin 644 foo.jpg
[The uuencoded block]
end

So the uuencoded attachment is just put as is in the mail by Lotus (no idea
if that's the problem).

Sending the same e-mail with various other mail clients works ok, so it's
not a problem with the size of the attachment (and besides, both the
$TruncateLongAttachments and the $DropLongAttachments variables are set to
undef).

Looking at the Attachments table of the rt3 database, it seems the
attachment is properly recorded in the database as I can see the uuencoded
data.

RT didn't mail anything to the admin address, and it didn't log anything
either.

Other people have reported similar problems, but I didn't see any suggested
workarounds or patches.  Should I report this in the bugs database ?

Cheers,
Maxime