[rt-users] Problems with attachments and Lotus Notes

[Jesse Vincent]

Maxime,
	can you send me personal mail which contains an attachment and
	exhibits this issue?

	Best,
	Jesse


On Thu, Nov 27, 2003 at 04:06:46PM +0100, Maxime Henrion wrote:
>     Hello all,
> 
> 
> I'm having some problems with attachments and Request Tracker 3.0.6.  When
> one sends an e-mail to the RT address with Lotus Notes and an attachment,
> the attachment is lost, as well as the body of the e-mail (which is
> obviously even more annoying).  The ticket that gets opened only retains the
> subject of the e-mail as well as the headers.  The raw e-mail looks like
> this :
> 
> [SMTP headers...  Those look sane.]
> 
> [Body of the e-mail]
> 
> (See attached file: foo.jpg)
> 
> (UUEncoded file named: foo.jpg follows)
> (Its format is: JPEG File Interchange )
> 
> begin 644 foo.jpg
> [The uuencoded block]
> end
> 
> So the uuencoded attachment is just put as is in the mail by Lotus (no idea
> if that's the problem).
> 
> Sending the same e-mail with various other mail clients works ok, so it's
> not a problem with the size of the attachment (and besides, both the
> $TruncateLongAttachments and the $DropLongAttachments variables are set to
> undef).
> 
> Looking at the Attachments table of the rt3 database, it seems the
> attachment is properly recorded in the database as I can see the uuencoded
> data.
> 
> RT didn't mail anything to the admin address, and it didn't log anything
> either.
> 
> Other people have reported similar problems, but I didn't see any suggested
> workarounds or patches.  Should I report this in the bugs database ?
> 
> Cheers,
> Maxime
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.