[rt-users] RT 3.0.3 Create Update Notifications?

[Jim Mozley]

Randy Millis wrote:

>I asked something similar here before and never did see a reply, so I will
>try again. :-)
>
>How can I get RT 3.0.3 to send me e-mail notifications on a new ticket
>creation or an old ticket update by a user?
>  
>
AFAIK this is default behaviour if one sets up queues and users in 
groups that get notificed by the default scrips. Its all in the RT 
manual, look at configuring queues and group rights (and place 
appropriate users in the group).

>As well, is there a way to tell if a ticket has been updated by a user since
>I last saw it?
>  
>
Errrr, it gets put in the ticket. You also receive an email.

Jim