[rt-users] Abandoning RT Not for the faint of heart

[Sullivan, Robert (HQP)]

Hi,

While RT is not an easy program to get up and running and all evaluations of
it say that it is not an easy install. The tool does work and work well. I
agree that it would be nice if it was packaged and one could do a simple
pkgadd. Also I think that Jesse and the rest of the users on this list do a
very good job of helping out whene there are questions. I do not blame you
for going with another product but I think it is a mistake to slam the users
and author of the RT program. 



-----Original Message-----
From: Walt Reed [mailto:rt at linuxguy.com]
Sent: Wednesday, October 01, 2003 11:13 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] Abandoning RT


Well, after spending several days trying to get it to work, and trying
to debug the code, I decided to abandon my efforts to install RT. This
is too bad because from a feature / demo perspective, RT looks great.
Unfortuantely, the documentation is very weak, the code seems
convoluted, and there doesn't seem to be a good way to debug the thing.
The bottom line is that it just doesn't work.

I see a few other people struggling to get it working too. If you are
one of those people, you may want to check out http://otrs.org/ which
seems competitive, works, and seems to be currently maintained.

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