[rt-users] Abandoning RT Not for the faint of heart

[Walt Reed]

Hmm. I had no intention of slamming anyone. If anything, pointing out
that the documentation is very weak should help prompt someone to fix
it. I am attempting to give constructive criticism. I posted quite a few
messages and only received one response by someone who wasn't able to
help (no fault on his part...) An inhouse Mason expert who has 
developed dozens of large-scale mason-based applications could't figure
the thing out after spending several days on it. 

I was perfectly willing to work with anyone to try and figure out what
went wrong, but nobody with the right expertise stepped up to the plate.

BTW, I compile all my apps by hand - I'm no stranger to tough manual
configurations. It's VERY rare that I find something I can't work with.
I even recompiled apache, perl, and mod_perl on a new machine to attempt
to get this thing going with the exact same problem.

If you like RT and are able to get it to work, Great! Don't switch. If
like me you can't get the thing to go, there are other alternatives -
you don't have to keep bashing your head into a brick wall. 


On Wed, Oct 01, 2003 at 11:24:28AM -0700, Sullivan, Robert (HQP) said:
> Hi,
> 
> While RT is not an easy program to get up and running and all evaluations of
> it say that it is not an easy install. The tool does work and work well. I
> agree that it would be nice if it was packaged and one could do a simple
> pkgadd. Also I think that Jesse and the rest of the users on this list do a
> very good job of helping out whene there are questions. I do not blame you
> for going with another product but I think it is a mistake to slam the users
> and author of the RT program. 
> 
> 
> 
> -----Original Message-----
> From: Walt Reed [mailto:rt at linuxguy.com]
> Sent: Wednesday, October 01, 2003 11:13 AM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Abandoning RT
> 
> 
> Well, after spending several days trying to get it to work, and trying
> to debug the code, I decided to abandon my efforts to install RT. This
> is too bad because from a feature / demo perspective, RT looks great.
> Unfortuantely, the documentation is very weak, the code seems
> convoluted, and there doesn't seem to be a good way to debug the thing.
> The bottom line is that it just doesn't work.
> 
> I see a few other people struggling to get it working too. If you are
> one of those people, you may want to check out http://otrs.org/ which
> seems competitive, works, and seems to be currently maintained.
> 
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