[rt-users] Abandoning RT Not for the faint of heart

[Steen Andersen]

On Wed, 1 Oct 2003, Walt Reed wrote:

> > Well, after spending several days trying to get it to work, and trying
> > to debug the code, I decided to abandon my efforts to install RT. This
> > is too bad because from a feature / demo perspective, RT looks great.
> > Unfortuantely, the documentation is very weak, the code seems
> > convoluted, and there doesn't seem to be a good way to debug the thing.
> > The bottom line is that it just doesn't work.

FWIW: What went wrong? Errormessages, logs, output from installruns would
help us a lot.

I've installed RT about 10 times at different boxes without having to
debug the code:-)

And I had a look at the homepage of your suggested alternative: otrs.org
and the documentation found there. The documentation states that:

"The described way of installing the otrs is tested on a newly installed
system. In case you have trouble to install it on your working system
please try it with a new linux installation. Most of the installation
problems are caused by messy apache configurations and forgotten mysql
database passwords. So please use a fresh installation to encircle an
installation problem in case it occures". The documentation then goes on
to describe the installation on a SuSE system.

Though the manual for RT may not be state of the art, it is
actually possible to make a working RT by following the directions in
the README file. It is not tied to a particular OS (Linux) and/or a
particular flavour (SuSE) as is the documentation for otrs.

So I suggest that you give RT another try, and if (or when) it fails,
comes up with some specific questions on this list.

Greetings
Steen
----------------------------------------
Steen.Andersen at OpenStone.Dk