[rt-users] ParseNewMessageForTicketCcs

[Amy Tanner]

On Thu, Oct 02, 2003 at 08:29:10AM -0400, Boris-Michel Deschenes (bmdeschenes at ubi.com) wrote:
> 
> Hey guys, we are at least two on this list trying to get this to work but we
> can't find the problem, I'd really like to know if anybody is able to use
> this feature from the RT_SiteConfig.pm which automatically parse the CC
> field from the requestor email and add these people as CC for the ticket... 
> 
> RT_Config.pm:Set($ParseNewMessageForTicketCcs , true);
> 
> If you have this working please let me know, I'm using 3.0.4 and I can't get
> anybody to be added automatically as ticket CC...
> 
> thanks a lot guys...

I had a perl guy look at the code and he thought it looked like this
feature only CCs people on subsequent replies, not on the initial
request.  But he made modified the code to work on the initial reply to.
I'll get his changes and post them.
-- 
Amy Tanner
amy at real-time.com