[rt-users] ParseNewMessageForTicketCcs

[Phil Homewood]

Boris-Michel Deschenes wrote:
> Thank you for the reply, I tried something similar to your settings but the
> CCs of the original request do not get anything else than the original
> request...

Are your scrips configured to send CCs anything other than the
original request? Do these CCs appear as CCs when you view the
ticket?
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances