[rt-users] RT2 to RT3 migration ... gosh .. HELP !

[Rasmus Brøgger]

On Thu, Oct 02, 2003 at 05:22:44PM +0100, Paulo Pinto wrote:
> Hi all
> 
> Finally (and after the Storable problems have been solved), I'm almost ready to upgrade my RT2 system to RT3.
> 
> The problem lies on the portuguese characters ( ç, ã , õ ... ) 
> 
> The original system is a RedHat 7.3 /Mysql 3 ... the new one is a RedHat 9 / Mysql 4.
> 
> Analyzing the database "dump" (made with rt2-to-rt3 package), all the files in it are ISO-8859 encoded (including the metadata).
> 
> It seems that mason is "forcing" the content to be UTF-8 .. so, the portuguese chars are completely garbled on the web interface ...
> 
> Forcing mason to use en_US encoding (editing the autohandler file), it seems that the data loaded from the "metadata" file diplays OK ... but the ticket data is garbled (again, ISO-8859 encoding being displayed in UTF-8 ).
> 
> Is there a way to work around this ?
> 
> TIA
> 
> --
> 
> Paulo Pinto
> 
> Mainroad IT

Are you using perl 5.8 or 5.6..
Anyway you'll need 5.8.

Cheers,
rhb