[rt-users] RT2 to RT3 migration ... gosh .. HELP !

[Paulo Pinto]

Hi all

Finally (and after the Storable problems have been solved), I'm almost ready to upgrade my RT2 system to RT3.

The problem lies on the portuguese characters ( ç, ã , õ ... ) 

The original system is a RedHat 7.3 /Mysql 3 ... the new one is a RedHat 9 / Mysql 4.

Analyzing the database "dump" (made with rt2-to-rt3 package), all the files in it are ISO-8859 encoded (including the metadata).

It seems that mason is "forcing" the content to be UTF-8 .. so, the portuguese chars are completely garbled on the web interface ...

Forcing mason to use en_US encoding (editing the autohandler file), it seems that the data loaded from the "metadata" file diplays OK ... but the ticket data is garbled (again, ISO-8859 encoding being displayed in UTF-8 ).

Is there a way to work around this ?

TIA

--

Paulo Pinto

Mainroad IT

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