[rt-users] Best Practices for RT?

[Greg Heim]

Dax,

I use http://helpdesk.mydomain.com as an apache virtual web server for RT, 
where 'helpdesk' is an alias (dns cname) for the actual machine name (in 
case rt is moved).  And I use helpdesk at mydomain.com for the email address 
for submitting tickets, where the primary internal mail server forwards 
tickets from helpdesk at mydomain.com => helpdesk at helpdesk.hitel.com.

These are (you would think) trivial for the user to remember (helpdesk 
"dot" mydomain.com and helpdesk "at" mydomain.com).  And there's 
flexibility when/if RT moves to another machine later on.

HTH,

Greg



On Thu, 02 Oct 2003 13:31:18 -0600, Dax Kelson <Dax at GuruLabs.com> wrote:

> Should I dedicate a subdomain for RT (such as rt.gurulabs.com, or
> support.gurulabs.com)?
>
> Should this subdomain be used for all email correspondence as well?
>
> If use a subdomain for email, should I create aliases in my
> "gurulabs.com" domain that forward to actual RT email addresses in the
> subdomain?
>
> Just looking for a little guidance/suggestions from those that have
> traveled this path before...
>
> Dax Kelson
> Guru Labs
>
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