[rt-users] Best Practices for RT?

[Dax Kelson]

On Thu, 2003-10-02 at 13:48, Greg Heim wrote:
> Dax,
> 
> I use http://helpdesk.mydomain.com as an apache virtual web server for RT, 
> where 'helpdesk' is an alias (dns cname) for the actual machine name (in 
> case rt is moved).  And I use helpdesk at mydomain.com for the email address 
> for submitting tickets, where the primary internal mail server forwards 
> tickets from helpdesk at mydomain.com => helpdesk at helpdesk.hitel.com.
> 

Thanks Greg. 

So do you do the following in your RT config?

Set($rtname,"helpdesk.hitel.com");                                                                                                      Set($Organization , "hitel.com");