[rt-users] Best Practices for RT?

[Vivek Khera]

>>>>> "DK" == Dax Kelson <Dax at GuruLabs.com> writes:

DK> Should I dedicate a subdomain for RT (such as rt.gurulabs.com, or
DK> support.gurulabs.com)?

I find that the best way to go.  Setting up RT in a virtual host makes
it easy to peel off to its own dedicated box later if necessary.


DK> Should this subdomain be used for all email correspondence as well?

I don't, but no reason not to.  Our web-side is for internal use
only, and the riff-raff (aka customers) use the email interface only.


DK> If use a subdomain for email, should I create aliases in my
DK> "gurulabs.com" domain that forward to actual RT email addresses in the
DK> subdomain?

Only if you want those addresses @gurulabs.com to link into RT also.
They're all just aliases to run the mailgate program anyway... it
doesn't matter what the address is.