[rt-users] Huge attachments result in invisible tickets...

[Joseph Spenner]

What if you enter the ticket number manually into the
"goto ticket [   ]" field?  Does it show up as 'dead'
maybe?


--- Steve Wampler <sbw at tapestry.tucson.az.us> wrote:
> 
> Well, I've solved the problem with large attachments
> being truncated with RH8/RT3.0.4/apache2/mod_perl2.
> (What a tangled web that was!  [in part because the
> server has to support php as well...])
> 
> However, now I've got a new, slightly different
> (I think) problem.
> 
> Attachments of, say, 600KB work just fine whether
> send by email or from the web page.  But if I try
> a larger attachment (2MB, e.g.) the ticket vanishes.
> (Never arrives, but the ticket number gets
> incremented.
> This is whether the ticket is sent via email *or*
> created via the web interface...
> 
> For the tickets sent by email, 'mailq' gives a clue:
> 
> ->mailq
>                 /var/spool/mqueue (2 requests)
> -----Q-ID----- --Size-- -----Q-Time-----
> ------------Sender/Recipient-----------
> h931tSQ8001863* 2220297 Thu Oct  2 18:55
> <sbw at tapestry.tucson.az.us>
>                  (Deferred: prog mailer
> (/usr/sbin/smrsh) exited with
> EX_TEMPF)
>                                         
> "|/opt/rt3/bin/rt-mailgate
> --queue uni
> h931ogQ8001750  2220313 Thu Oct  2 18:50
> <sbw at tapestry.tucson.az.us>
>                  (Deferred: prog mailer
> (/usr/sbin/smrsh) exited with
> EX_TEMPF)
>                                         
> "|/opt/rt3/bin/rt-mailgate
> --queue uni
>                 Total requests: 2
> 
> But I haven't seen any messages in the various log
> files.
> 
> Any ideas?  Has anyone seen this? Would upgrading to
> RT3.0.[56] help?
> 
> -- 
> Steve Wampler <sbw at tapestry.tucson.az.us>
> _______________________________________________
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> rt-users at lists.fsck.com
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> 
> Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm


=====
"I'm the Commander, see ... I do not need to explain why I say things.  That's the interesting thing about being the President ... [I] don't feel like I owe anybody an explanation."  -- President George W. Bush to the National Security Council

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