[rt-users] Worked time cumulated

[Real Carbonneau]

When time is entered for either a reply or a comment, the time is cumulated
with the current total time.  This works in my system also (3.0.5).

 

Real

 

-----Original Message-----
From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]
On Behalf Of Rejean Chartier
Sent: Friday, October 03, 2003 11:18 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] Worked time cumulated

 

Hi All
 
When we update the worked time, we always need to override the 
Time in the field.
 
I did not see a place where the RT system cumulated the worked time. 
 
In RT history we have the worked time transaction. Do we have the worked
time cumulated?
 
This situation is due to multi technicians worked on the same ticket.
 
 
Thanks, for your help

 

 

Réjean Chartier

Directeur Centre d’expertise et de support SAP

Director SAP Consulting and Support Center

Via Consultants Inc.

SAP Professionals Across Canada

261 rue Saint-Jacques, 5eme Etage

Montreal, Que, H2Y 1M6

Tel:    1-514-494-3262

Cel:    1-514-605-6200

Fax:   1-514-494-2665

Free:  1-888-VIA-3227

 <mailto:rchartier at viaconsultants.com> rchartier at viaconsultants.com

 

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