[rt-users] Strange permission behavior...

[O'Brien, Kevin]

We started using separate queues for different people in our department
and wanted to just move tickets between queues.  After I setup the
queues, people would get a permission denied trying to move to a new
queue.  The fix was to change ModifyTicket from Owner to AdminCC.  Even
if the person first took ownership of the ticket they would get a denied
message.  Any idea why giving ModifyTicket to Owner wouldn't work but
AdminCC does?

 

-=Kevin=-

 

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