[rt-users] Strange permission behavior...

[Phil Homewood]

O'Brien, Kevin wrote:
> We started using separate queues for different people in our department
> and wanted to just move tickets between queues.  After I setup the
> queues, people would get a permission denied trying to move to a new
> queue.  The fix was to change ModifyTicket from Owner to AdminCC.  Even
> if the person first took ownership of the ticket they would get a denied
> message.  Any idea why giving ModifyTicket to Owner wouldn't work but
> AdminCC does?

Are you running 3.0.6? If not, you may find upgrading helps.
IIRC there was a problem with role-based ACLs (eg, "owner")
fixed sometime around 3.0.5...
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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