[rt-users] Question about users

[Kirk Moore]

We have a selection of customers. We want to make sure that each
customer has access only to their tickets. When we set the customer up
as non-privileged we get an error concerning no queue associated with
the customer. 

 

You want them to use the self-service page, and keep them as a
non-privileged user, with the ability to edit the ticket and add
information. If that is not possible created them as a privileged user
that does not have access to the configuration and approval tabs on the
right. 

 

What would be your suggestion to achieve this situation?

 

 

--

Kirk Moore

 

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