[rt-users] rt-mailgate question.

[Philippe Van Hecke]

Hello List,

There is something that i don't correctly understand with the rt-mailgate.
It is necessary that each queue have its own alias or mail address for sending 
reply,comment or create ticket ?

I ask this because i would like to have the following setup.

I have a email address like support at foo.bar  where all ticket transaction will 
be sent.
In case of a new ticket ( no ticket reference in the subject ) a new ticket is 
create in a default queue "support".

After some analayses and classification the ticket change to other queue let 
say "postmaster".

All new mail transaction on ticket should be done using the same email address
as the one used for the ticket creation.

Is this kind of configuration can be done ?
Regards,

Philippe.