[rt-users] Debian/Linux: [error] Unknown exception abbreviation 'compilation_error' at /usr/share/perl5/HTML/Mason/Exceptions.pm line 91

[Stephen Quinney]

On Thu, Oct 09, 2003 at 11:29:28AM -0400, Simon J. Hernandez wrote:
> 
> I _did_ look in /usr/share and /usr/local/share and found, for example,
> that /usr/local/share/request-tracker3/{etc,html,lib,po} were all empty.

I'm glad to hear they were empty on install, otherwise it's a bug!

> 
> /usr/share/html seemed to have the necessary components, but
> /usr/share/lib only contained webmux.pl, which is OK since I am using
> mod_perl.

Check:

/usr/share/request-tracker3
/usr/share/perl5/RT
/etc/request-tracker3

for the majority of the files. A useful command to see where stuff
went after install is:

dpkg -L request-tracker3

> Not having any experience with this, and not seeing any documentation on
> this point in the README or Draft Manual, my lame perceptions lead me to
> my conclusions.  Considering that many Linux users are Debian users as
> well, it might be good to document this somewhere.  I have perused the
> archives, but don't seem to see this noted.  I could be wrong, but I
> don't.

The best way to start with any complex Debian package you've just
installed is to look for
/usr/share/doc/<package-name>/README.Debian. In this case the file:

/usr/share/doc/request-tracker3/README.Debian 

which in turns points you to:

/usr/share/doc/request-tracker3/INSTALL.Debian.gz

which contains, an ever growing, detailed set of instructions on how
to install and configure RT3 on Debian (all comments, bugs,
improvements readily accepted)
 
> I apt-get'd the request-tracker3 package.  I did not notice,
> unfortunately, that the config stuff was in /etc/request-tracker3.  My
> boneheadedness there.  Thanks for the pointer.
> 

On a Debian system packages nearly always put all the configuration
files into either /etc or /etc/<package-name> so it's the best place
to look first.

> 
> > The request-tracker3 package also has the right set of dependencies. I
> > did not need to install anything besides mysql4, but that is pecause the
> > debian package defaults to postgresql.
> 
> 
> I have to disagree with this based on my limited experience.  I did need
> to install some mods that were not existant on my system prior to the
> install.  I should note, I did not have apache running on this machine
> prior to the install, so several of the necessary modules would not likely
> have been present.

Can you remember which modules were not already present? If they were
not there it is a bug that I would like to get fixed before
sarge/testing becomes sarge/stable.

I hope you have better luck with our Debian package of
request-tracker3 next time.

Thanks,

Stephen Quinney
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